Privacy Policy
Last updated: 11 November 2025
This Privacy Policy explains how BIT Tech IT Solutions Ltd (“BIT Tech IT”, “we”, “us”, “our”) collects, uses, shares and protects personal data when you use our website bittechit.co.uk, engage with our services, communicate with us, or interact with our LinkedIn App and lead forms.
1) Who we are (Data Controller)
BIT Tech IT Solutions Ltd
Company number: 10542900
Registered office: Unit 10 Venture Court, 7 Gosforth Close, Sandy, Bedfordshire, SG19 1RB, United Kingdom
Contact (privacy): [email protected]
Main telephone: +44 (0)20 3582 6056
2) Where this policy applies
Our public website: https://www.bittechit.co.uk
Our LinkedIn presence and LinkedIn App interactions (e.g., Sign in with LinkedIn, community/advertising integrations, LinkedIn Lead Gen Forms)
Our live chat (Tawk.to) and contact channels (web forms, email, phone)
Support communications relating to IT consulting and managed services.
This policy does not cover third‑party websites you reach via links from our site or social pages. Those sites have their own privacy policies.
3) The data we collect
We collect and process the following categories of personal data, depending on your interaction with us:
a) Website visitors
Technical data: IP address, device and browser type, pages viewed, timestamps, referral source.
Cookie‑derived data (see Section 10): preferences, analytics events, consent signals.
b) Enquiries, bookings and client onboarding
Identity and contact: name, business email, phone, company, job title, country/region.
Content you send us: message text, files/screenshots you upload, meeting notes.
c) Live chat (Tawk.to)
Chat transcript content, time and date, approximate location (based on IP), page context.
d) LinkedIn interactions
Lead Gen Forms: the fields you submit (e.g., name, email, company, job title).
Sign in with LinkedIn / LinkedIn App: identity and profile info we receive per your authorisation (e.g., name, email, public profile URL, profile image, company and title as applicable to the granted scopes). You can revoke our app’s access in your LinkedIn settings.
e) Service delivery & account management (clients)
Contact details of your staff and stakeholders, support ticket content, device/user identifiers, logs and diagnostic metadata from tools we operate as part of providing IT support and consulting.
We do not intentionally collect data about children.
4) Why we use your data (lawful bases)
We only process personal data where we have a lawful basis under UK GDPR:
Contract: to provide proposals, statements of work and the services you ask us to deliver.
Legitimate interests: to operate and improve our website and services, respond to enquiries, prevent abuse, and secure our systems (balanced against your rights).
Consent: for optional cookies/analytics/marketing and where required for certain LinkedIn interactions or email marketing. You can withdraw consent at any time.
Legal obligation: to keep proper business records, comply with tax/accounting rules, and respond to lawful requests.
5) What we do with your data
Respond to enquiries, provide quotes and proposals.
Set up meetings, demos and service engagements.
Provide and support our IT services (including remote diagnostics where applicable).
Operate our website, live chat and security features.
Analyse aggregated site usage to improve content and performance.
Run compliant marketing to business contacts (with opt‑out), and LinkedIn lead management where you submit a form.
Maintain records, comply with audits and legal requirements.
We do not sell personal data.
6) Who we share data with (processors & recipients)
We use trusted service providers to run our website and communications. These providers act as processors and only process data under our instructions. We also share data where required by law or with your consent. Our key processors include:
| Processor | Purpose | Data location/transfer | Key docs |
|---|---|---|---|
| Tawk.to, Inc. | Live chat on our website (captures chat content and metadata) | Global infrastructure; may involve international transfers with safeguards | https://www.tawk.to/privacy-policy/ ; DPA: https://www.tawk.to/data-protection/dpa-data-processing-addendum/ |
| Microsoft 365 | Business email, document storage and collaboration | EU/UK/Global (per tenant configuration) | https://learn.microsoft.com/compliance |
| Hostinger | Hosting for bittechit.co.uk | United Kingdom | https://www.hostinger.com/uk/legal/privacy-policy https://www.hostinger.com/legal/dpa |
| Cloudflare | Performance and security | United Kingdom | https://www.cloudflare.com/en-gb/privacypolicy/ https://www.cloudflare.com/en-gb/cloudflare-customer-dpa/ |
| Google Analytics | Website analytics (consent‑based) | United Kingdom | https://policies.google.com/privacy https://support.google.com/analytics/answer/3379636 |
| Brevo Mailing | Emailing campaigns | EU, Belgium | https://www.brevo.com/legal/privacypolicy/ |
7) International transfers
Where we or our processors transfer personal data outside the UK (and, where applicable, the EEA), we rely on recognised safeguards such as adequacy regulations, the UK International Data Transfer Agreement (IDTA), or EU/UK Standard Contractual Clauses, plus additional measures where appropriate.
8) Retention
We keep personal data only as long as needed for the purposes in this policy:
Enquiry records and chat transcripts: typically 24 months from last contact (unless you become a client or ask us to keep them longer for ongoing work).
Client records and service logs: per contract and regulatory requirements (generally 6–7 years for business records).
Cookie‑level analytics data: per the vendor’s retention (see your cookie banner for current details).
We will delete or anonymise data when it is no longer required.
9) Your rights
Under UK GDPR you have rights to:
access your personal data;
correct inaccurate data;
delete data in certain cases;
restrict or object to processing;
data portability (for information you provided to us);
withdraw consent where processing is based on consent; and
lodge a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, contact [email protected]. We may need to verify your identity before acting on a request.
10) Cookies and similar technologies
We use cookies and similar technologies to make the site work, keep it secure, remember preferences, and—if you consent—measure usage and run marketing. You can manage your preferences at any time via our cookie banner. See our Cookie Notice for full details of categories, purposes, vendors and retention.
Vendor: complianz
Privacy statement
11) LinkedIn App & Lead Platforms (LinkedIn / Meta / Bark)
If you sign in with LinkedIn or authorise our LinkedIn App, we receive only the account data you explicitly permit (e.g., name, email, public profile). We use this to authenticate you, respond to your request, or connect your enquiry to our CRM.
If you submit a LinkedIn Lead Gen Form, a Meta Lead Ad form (Facebook/Instagram), or a Bark.com enquiry, the data you enter is sent to us by those platforms. We use it to contact you about your request and track campaign performance.
You can revoke our app’s access in your LinkedIn Settings → Data privacy → Other applications. Platform privacy choices for Meta and Bark are available in their respective settings and privacy pages.
We do not post to your social profiles without your explicit action.
Platform roles: LinkedIn, Meta (Facebook/Instagram) and Bark act as independent controllers for their platform data. Your use of those platforms is governed by their terms and privacy notices.
12) Security
We use administrative, technical and organisational measures appropriate to the risk, including TLS encryption in transit, access controls, role‑based permissions, logging, and staff awareness processes. No method of transmission or storage is completely secure, but we work to protect your data and reduce risk.
13) Marketing
We may send relevant B2B emails to business contacts on a legitimate interests basis, and to other recipients where we have consent. You can opt out at any time via the unsubscribe link or by emailing [email protected]
14) Complaints
If you are unhappy with how we handle your data, please contact us first at [email protected] and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by phone at 0303 123 1113. Postal address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, UK.
15) Changes to this policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last updated” date. If changes materially affect your rights or how we process personal data, we will take additional steps to inform you.
16) Quick summary (plain English)
We collect only what we need to respond to you and provide services.
Optional analytics/marketing run only with your consent.
We use trusted processors (e.g., Tawk.to for live chat).
You can access, correct or delete your data and complain to the ICO.
You can revoke LinkedIn App access in your LinkedIn settings at any time.
